This policy explains how Titan Life Solutions handles information from this website, quotation requests, and Facebook or Instagram lead forms submitted to Titan. Titan Life Solutions is responsible for the use described here. For privacy questions or requests, email contact@titanlifesolutions.com.
1. Information we collect
If you request a quotation or conversation, we collect the information you provide, such as your name, telephone number, email address, resident state, insurance goals, existing coverage category, budget preference, planning timeline and preferred contact time and timezone. We also record your contact permission, the wording shown, its version, the submission time and a request identifier.
If you submit a Meta lead form, we receive the fields you submit and available source information, such as lead, form, campaign and advertisement identifiers. Website requests may include campaign tags from the link you followed. Hosting and security providers may process operational information such as IP address, browser information, request times and error logs.
Please do not enter Social Security numbers, payment information, medical records or detailed health information in this website's inquiry form. Insurance applications and underwriting are separate processes.
2. How we use information
We use your information to respond to your request, understand the topics you wish to discuss, coordinate contact with an appropriately authorized insurance professional, maintain customer and permission records, prevent duplicate or abusive submissions, and assess which campaigns generate inquiries. A request does not guarantee pricing, eligibility, approval or coverage.
The educational guide on the homepage runs in your browser. Its answers are not sent to Titan unless you complete and submit the separate quotation request form.
3. Service providers and sharing
Submitted quotation requests are sent to Polivo, Titan's customer relationship management system, for inquiry records and follow-up. Titan uses website hosting and storage providers to deliver the site and retain permission records. Facebook and Instagram lead information may pass through Make, an automation service, to Polivo. These providers process information to deliver their services.
We may share information with authorized personnel or an insurance professional involved in your requested conversation, or with an insurer when necessary for an application you choose to pursue. We may also disclose information when required by law or to protect security and legal rights. We do not sell inquiry information or provide it to unrelated businesses for their own marketing. Mobile opt-in information and consent are not shared with third parties for their marketing or promotional purposes.
4. Contact permission and choices
The website asks for permission to contact you by telephone or email about your insurance request. That checkbox does not enroll you in promotional SMS messages or authorize automated marketing calls. We do not add SMS marketing consent to a website inquiry.
You may withdraw permission or request that follow-up stop by emailing contact@titanlifesolutions.com, replying to an email from Titan, or telling the person contacting you. If you separately opt into a future text program, follow the opt-out instructions provided for that program.
5. Cookies and advertising tools
This version of the website does not install a Meta Pixel, advertising cookies or a third-party analytics script. Hosting or access-control services may use technology needed to provide and protect the website. Campaign tags in a link may be included with a quotation request; they do not by themselves install a tracking cookie.
Facebook and Instagram process information on their own services under Meta's Privacy Policy. If Titan later adds website advertising or analytics tools, we will update this policy and provide any required choices before using those tools.
6. Retention and security
We retain information for as long as reasonably needed to respond, maintain the requested relationship, document permissions and comply with applicable obligations. Some records, including a minimal do-not-contact record, may be retained to honor your choices or legal requirements. We restrict access and use technical safeguards appropriate to the service, but no internet transmission or storage system is completely secure.
7. Access, correction and deletion
To request access to, correction of or deletion of your information, or to ask about privacy choices that apply where you live, contact contact@titanlifesolutions.com. Include enough information for us to locate your record; do not email identity documents, account passwords or sensitive medical details. We may need to verify your identity before responding. Applicable law may provide additional rights or allow retention of some records.
8. Children and international processing
This inquiry service is intended for adults aged 18 or older. We do not knowingly solicit personal information from children under 18. Service providers may process information in the United States or other countries where they operate.
9. Changes and contact
We will post changes on this page and update the effective date. Privacy requests can be sent to Titan Life Solutions at contact@titanlifesolutions.com.